KojayTechTv Refund Policy
3-Day Refund for New Subscriptions
At KojayTechTv, we want you to be completely satisfied with your service. If you encounter technical difficulties or have any questions about your subscription, please don’t hesitate to contact our support team. We’ll do our best to troubleshoot and resolve any issues you might have.
Conditions for Refunds
We offer full refunds within 3 days of your initial purchase if we are unable to resolve a technical issue that prevents you from enjoying KojayTechTv.
Non-Refundable Scenarios
- Change of Mind: Refunds will not be issued for simple changes of mind after purchase. We recommend trying our 36-hour free trial to ensure KojayTechTv meets your needs before subscribing.
- 36-Hour Free Trial: Free trials are non-refundable.
- Automatic Recurring Payments: Refunds are not available for charges incurred after the initial purchase period due to automatic recurring payments. To avoid unwanted charges, remember to disable automatic renewal in your account settings or remove your payment information if you don’t wish to continue your subscription.
How to Request a Refund
To submit a refund request within 3 days of your initial purchase, please follow these steps:
- Contact Support: Reach out to our support team through the ticket system on your KojayTechTv account.
- Request Details: Clearly state your request for a refund and explain the technical issue you’re facing.
- Invoice Number: Include your invoice number in the support ticket for reference.
Our support team will review your request and respond promptly. If we are unable to resolve the technical issue and your request falls within the 3-day window, we will process a full refund.
Additional Information
For any issues arising after the initial 3-day window, you can still contact our support team for troubleshooting assistance. We’re always happy to help!
